Returns Terms and Conditions
The following is applicable only to orders placed via this website.
Once received, goods that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Simply return the goods in their original condition within 14 days of receipt. Please include your dispatch note as proof of purchase.
Please note that the initial shipping charges (if any were applied) are only refundable for faulty or incorrect goods.
Customers are also entitled to cancel their order for a full refund as long as this is done within 14 working days of receipt of your goods. This can be done when returning your goods by contacting us at firstname.lastname@example.org or call us on 0208 123 8491 ( UK only). We are open 9:00am to 6:00pm GMT Monday to Friday.
Please allow up to 14 days for your refund to be processed from the day you return the goods to us. Goods purchased in currencies other than UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles will be refunded in local currencies at your bank or card issuers exchange rates.
It is possible to exchange goods purchased on the website through our returns form.
Please see our returns restrictions below for products that cannot be exchanged or returned.
The Dressmaker products must be returned using the designated address as outlined on the Despatch note.
In addition, some online specials, exclusives or sample sales may not be returned; We will indicate on the product information page where this is the case.
Sale Goods and Returns
All sale goods must be returned within 14 days of purchase.
How To Return Your Goods
Whenever returning goods, please include your completed dispatch/returns note as proof of purchase.
Returns By Post
For goods being returned you will need to pay for the return postal charges. We strongly recommend you use a recorded delivery service.
Once you have completed the Returns form, include this with your goods. Take your parcel to a Post Office or parcel depot and, where possible, obtain a Certificate of Postage/receipt. You should retain this until your refund is processed.
All returns should be sent to the below address. We cannot process returns at our head office or any other address:
PO Box 6945